xGLearn | Care Management Training


xG Health Solutions, June 8, 2015

It would be difficult to overstate the value healthcare stakeholders gain in today’s environment when care managers work with complex patients. Care managers collaborate with doctors, nurse practitioners, nurses, physician assistants, and other healthcare professionals to more quickly and efficiently meet patient healthcare goals and reduce costs. A well-trained care manager can provide insights, experience, and education to evaluate and coordinate patient healthcare in a variety of venues.

So, how do you create—educate—a skilled care manager, ready to address complex patients, in the model that best suits your environment? In-house traditional training methods can be cumbersome and time-consuming, not to mention that the expertise needed to educate students might not be organically present in your system. Sending staff offsite for extended periods is difficult, too, because it pulls the trainee out of the care environment, which can place stress on other colleagues, patients, and the trainee, particularly if travel is involved. Ad hoc training quickly loses consistency without a formal, standardized program bolstered by a solid foundation, structure, and review process. Content becomes stale without the support to ensure that learning is constantly updated with the latest about effective trends, methods, and workflows. And perhaps most important, as with patients, there are nuances to every care management learner’s needs. Care management education cannot be cookie cutter; care managers might work in many environments, in different roles, with different challenges.

A robust online educational solution designed to meet these challenges, that is not only scalable over time and distance, but delivers consistency and immediate applicability, is necessary. The right care management learning program incorporates the most relevant, accepted, and tested clinical guidelines, best practices, lessons learned, and key processes and frameworks, and combines them to create a rich educational experience.

Ideally, students participate by working through a combination of online modules, same-time distance coaching sessions, self-study, and social learning activities. This blend of learning has proven effective in not only keeping education current and engaging, but also able to adapt rapidly to students’ needs.

  • Online modules hosted by experts in the field—people who have “been there and done that” and know how to drive real results around cost and quality.
  • Same-time coaching sessions hosted by care management experts, focused on how to pull the lessons learned online into students’ work environments.
  • A contemporary learning experience that includes fun and engaging activities we at xG Health call “reflective walkthroughs” based on real situations and patients and designed to stimulate the critical thinking and decision-making skills students need when it is time to apply lessons learned to their work environment.
  • Social learning tools that allow learners to interact with instructors and one another using familiar interfaces, such as discussion threads and blogs.
  • Because adult learners need flexibility to balance work and home demands with education, online modules available around the clock, and synchronous coaching sessions scheduled at predetermined times to accommodate learners’ schedules.
  • Intense observation of a real-life medical home under the tutelage of a seasoned preceptor. Immersion training should be presented on location with a strategic-partner care management team member. Post-immersion follow-up with coaching calls to help students custom-tailor all lessons to their set of circumstances.


If your organization has staff in need of care management training, xGLearn, our care management training program, might be an excellent fit. The program is the product of Geisinger Health System’s deep roots in healthcare transformation combined with the latest in collaborative technology and distance learning unique in the industry.

xGLearn includes 18 modules that contain 40 hours’ of information on care management fundamentals, population management essentials, and care management guides on the processes, workflows, and care paths that support care managers who coordinate care services for patients. During this portion of the educational experience, students are coached in real time. A Case Management Training Certification of Completion is awarded to successful students. We have trained 1000 case managers online since xGLearn launched in January 2015.

To learn more about our immersion and online training programs, please contact us at info@xghealth.com or call 443-276-0060.

Click here to request a demo of xGLearn.

Rocky Edmondson RN, BSN, MBA, CCRN
Senior Director, Bundled Payments, Care Redesign and Management Advisors, xG Health Solutions

Rocky Edmondson is the Senior Director of Bundled Payments for Care Redesign and Management Advisors at xG Health Solutions. Rocky has been involved in workflow redesign, program implementation, and analytic evaluation of Bundled Payment Programs across the country, and he coaches Hospitals, Health Systems, Post-Acute Providers, and Physician Groups on how to successfully implement care redesign in the Bundled Payment for Care Improvement (BPCI) and CJR Programs.

Rocky’s passion is helping people to understand the intricacies of Bundled Payment Programs. He has a talent for teaching people how to cut through all the noise and just do the things that matter to be successful in these programs.

Rocky holds an Associate’s Degree in Nursing from the University of Hawaii Maui, and a Bachelor’s Degree in Nursing and a Master’s Degree in Business Administration (MBA) from Boise State University.

Prior to joining xG Health Solutions, Rocky was the Southeast Region Director of Clinical Operations for Remedy Partners, overseeing program design, implementation and analytic evaluations for Bundled Payment Programs. Prior to embarking on a career in Bundled Payments, Rocky was a Registered Nurse for 18 years, working in a number of positions within Critical Care. Before becoming a Nurse, Rocky was an Institutional Broker at Merrill Lynch and advised a number of healthcare systems and large corporations on cash management strategies. In addition, Rocky has started several businesses and provided consulting for small business startups. Rocky served in the U.S. Marine Corps as a Recon Marine.

Janet Comrey RN, BSN, MHSA
Director, Population Health Solutions, Geisinger Health System

Janet Comrey, RN, BSN, MHSA has over 30 years of diversified nursing and leadership experience at Geisinger Health system and currently serves as Director of a small department embedded within Population Health. One of her key roles is managing the Bundle Payment for Care Improvement (BPCI) program since January 2014 earning an overall positive net payment reconciliation to date. Janet also serves as the coordinator for Project Achieve at Geisinger which is a national PCORI funded study related to patient’s perceptions of transitions of care.

Janet received her nursing education through Geisinger’s diploma program, her BSN through Bloomsburg University, and later earned her graduate degree from Marywood University. During her tenure at Geisinger she taught quality improvement methodology and facilitated improvement teams the Geisinger Quality Institute. She is currently enrolled in the Institute for Healthcare Improvement Advisory program.

Professional memberships include Sigma Theta Tau, Phi Kappa Phi, American Society for Quality.

Andrew Blackmon, MBA, MHS
Chief Sales and Business Development Officer

Chief Sales and Business Development Officer Andrew Blackmon, MBA, MHS, has more than 18 years of experience in healthcare product sales, marketing, and strategy.

Before joining xG Health, Andrew was vice president of sales for population health and risk management solutions at McKesson. He came to McKesson through acquisition of MedVentive, an early population health vendor. Before MedVentive, he served as vice president of enterprise solutions development at MedAssets. He is a past president of the Georgia chapter of HIMSS, and he has held strategy and planning positions at PricewaterhouseCoopers and Orlando Health.

Andrew has an MBA and a Master’s of Health Science from the University of Florida Warrington, College of Business, and a Bachelor of Arts degree in Psychology from Rollins College.

Holly Barbella, RN, MBA

Risk Coordinator, Geisinger Health System

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Earl P. Steinberg, MD, MPP
Chief Executive Officer

Earl P. Steinberg, MD, MPP, is a nationally recognized expert in healthcare quality improvement and serves as xG Health’s chief executive officer. Earl also is an adjunct professor of Medicine and of Health Policy and Management at Johns Hopkins University and a member of Blue Cross/Blue Shield Association’s National Medical Advisory Panel.

Before joining xG Health, Earl was executive vice president of Innovation & Dissemination, and chief, Healthcare Solutions Enterprise at Geisinger Health System.

Before joining Geisinger, he was senior vice president for Clinical Strategy, Quality & Outcomes at WellPoint, Inc., the largest commercial health insurer by membership in the US, and president and CEO of Resolution Health Inc. (RHI), a leading healthcare data analysis company that provides innovative quality improvement and cost reduction services to health plans, employers, pharmacy benefit managers, and disease management companies.

Before joining RHI, Earl spent six years as vice president of Covance Health Economics and Outcomes Services Inc., director of its Quality Assessment and Improvement Systems Division, and co-director of its Outcomes Studies Group. He also spent 12 years on the full-time faculty at Johns Hopkins University, where he was professor of Medicine and of Health Policy and Management and director of the Johns Hopkins Program for Medical Technology and Practice Assessment, and four years on the Federal Physician Payment Review Commission. He co-chaired the Institute of Medicine’s panel on Standards for Development of Trustworthy Practice Guidelines.

Earl has received many awards, including the Henry J. Kaiser Family Foundation Faculty Scholar Award in General Internal Medicine (1984), the “Outstanding Young Investigator” Award from the Association for Health Services Research (1988), and a Special Presidential Visionary Award from the National Kidney Foundation (NFK) (2004) for his work as the scientific director of the NKF’s landmark Kidney Disease Outcomes and Quality Initiative, which produced more than 250 clinical practice guidelines for management of patients with end-stage renal disease. He also is a fellow of both the American College of Physicians and AcademyHealth, and he has published more than 125 articles in peer-reviewed journals.

Earl received his AB from Harvard College (summa cum laude), his medical degree from Harvard Medical School, and a Master of Public Policy from the Kennedy School of Government. He performed his residency training in internal medicine at Massachusetts General Hospital.